Terms and Conditions of Sale

The offer and sale of products through www.caffen.eu are governed by these General Terms and Conditions of Sale, drawn up in accordance with the rules on contracts concluded away from business premises and, in particular, Italian Legislative Decree No. 206 of 6 September 2005 (Consumer Code).

Parties to the contract
Caffen S.r.l., registered office at Via Santa Lucia 36, 80132 Naples, registered with the Naples Chamber of Commerce, tax code and VAT number 00276420635.
Customer: the natural person or other legal entity who places an order through the Website that is accepted by Caffen S.r.l.

Application and amendment of the General Terms and Conditions of Sale
By placing an online order, the Customer declares full acceptance of these Terms. Caffen S.r.l. may amend them at any time by publishing notice on this page. Amendments take effect upon publication.

Website registration
Registration on www.caffen.eu is optional. Customers may purchase without registering by entering only the personal information required for invoicing and delivery.

Product features and prices
Information supporting a purchase is general information only. Products are offered at the prices shown on the Website when the order is placed. Prices include VAT, which will be itemised on the invoice. Prices exclude shipping and delivery charges, which are shown before the order is submitted and in the confirmation email.

Placing orders
Orders may only be placed for delivery in Italy, including the islands but excluding the free zones of Livigno and Campione d’Italia, the Republic of San Marino and Vatican City. For orders from or delivered abroad, contact estero@caffen.it. Minimum or maximum quantities may apply and products are offered subject to stock availability. Only adults may place orders. The Website explains each step of the ordering process. Customers may amend an order until it is confirmed and submitted.

Order receipt and acceptance
Caffen S.r.l. sends an order receipt to the email address provided by the Customer. Product availability is then checked and the order number and estimated dispatch time are communicated. If one or more products are unavailable, the Customer may cancel the entire order or accept only the available items. No compensation is due, and no contractual or non-contractual liability arises, if an order is not accepted.

Accepted payment methods

• Credit and debit cards: Mastercard, Visa, Visa Electron, Postepay, American Express and the main cards in circulation.
• PayPal: payments are made securely through the PayPal platform.
• Bank transfer: receipt generally takes up to five working days. Goods are dispatched only after the funds have been credited.

Product delivery
Products are shipped only to the delivery address specified in the order. P.O. boxes are not accepted. Weekend orders are processed on Monday and public-holiday orders on the next working day. Products are normally dispatched by courier within 24–48 hours of payment and delivered within approximately four working days. Delivery times are indicative. Shipping charges are calculated using the rates shown on the Website when the order is submitted. The courier is responsible for delivery. Missing or delayed deliveries may be reported to Customer Service.

Acceptance of products by the Customer
On delivery, the Customer must check that the number of packages matches the delivery document and that the packaging and products are undamaged. Any damage or discrepancy must be recorded immediately on the delivery document. By signing the courier document, the Customer confirms the apparent integrity and conformity of the delivery. Problems concerning integrity, conformity or completeness must be reported within ten working days by emailing caffen@caffen.it.

Invoicing
An invoice is issued for each order using the information provided by the Customer. It cannot be amended after issue. The Customer must specify if the delivery address differs from the billing address.

Right of withdrawal
The consumer may return purchased products and obtain reimbursement of their purchase price. The right must be exercised within ten working days of receiving the product by sending a registered letter with acknowledgement of receipt to Caffen S.r.l. Customer Service, Via Giuseppe Meazza 39, 80026 Casoria (NA), clearly stating the consumer’s details, contract details and delivery date. The same notice may be sent by telegram within the same period. Customer Service will provide return instructions. Products must be returned substantially intact within ten days. Return costs are borne by the Customer. Where withdrawal is validly exercised, Caffen S.r.l. refunds the amount paid within thirty days, excluding shipping costs.

Jurisdiction
Product sales take place in Italy and are governed by Italian law. The Court of Naples has jurisdiction over any dispute.